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Privacy Policy

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Star Business Energy

Privacy Statement

1. Introduction

STAR Business Energy (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This Privacy Statement outlines how we collect, use, store, and protect your personal data in compliance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

By using our services, you agree to the collection and use of information as described in this Privacy Statement.

2. Who We Are

STAR Business Energy is a business energy brokerage service, helping businesses find competitive energy deals. If you have any questions about this Privacy Statement or how we handle your data, you can contact us:

Data Controller: STAR Business Energy
Email: contact@starbusinessenergy.co.uk
Postal Address: 28 James Street, Irchester. Northants, NN29 7bL

3. What Data We Collect

We may collect and process the following categories of personal data:

  • Identity Data: Name, business name, job title.
  • Contact Data: Business address, email address, telephone number.
  • Financial Data: Payment details (if applicable).
  • Technical Data: IP address, browser type, and other technical information when you visit our website.
  • Usage Data: Information about how you use our website and services.
  • Marketing Preferences: Your preferences for receiving marketing communications.

4. How We Collect Your Data

We collect data in the following ways:

  • Direct interactions: When you provide your details via phone, email, our website, or in person.
  • Third parties: Energy suppliers, business directories, and publicly available sources.
  • Automated technologies: Cookies and tracking technologies when you use our website.

5. Legal Basis for Processing Your Data

We only process personal data when we have a lawful basis, which may include:

  • Contractual Obligation: Processing data to provide you with our services.
  • Legitimate Interests: For business operations, fraud prevention, and service improvement.
  • Legal Obligation: Compliance with legal or regulatory requirements.
  • Consent: Where you have given us explicit permission (e.g., marketing communications).

6. How We Use Your Data

We use your personal data to:

  • Provide and manage our services.
  • Communicate with you about contracts, renewals, and energy deals.
  • Improve our website and customer experience.
  • Comply with legal obligations.
  • Send relevant marketing communications (only if you have opted in).

7. Data Sharing

We may share your data with:

  • Energy Suppliers: To obtain quotes or process contracts.
  • Service Providers: IT support, payment processors, or marketing partners.
  • Regulatory Bodies: If required by law or for fraud prevention.

We do not sell your data to third parties.

8. International Data Transfers

If we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as UK GDPR-approved standard contractual clauses or adequacy decisions.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. The retention period depends on:

  • Contract duration.
  • Legal and regulatory obligations.
  • Business needs.

10. Data Security

We implement appropriate security measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. This includes:

  • Encryption.
  • Access controls.
  • Regular security audits.

11. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Access: Request a copy of your data.
  • Rectification: Request correction of inaccurate data.
  • Erasure: Request deletion of your data where applicable.
  • Restriction: Limit how we process your data.
  • Objection: Object to processing based on legitimate interests.
  • Data Portability: Request transfer of your data to another provider.
  • Withdraw Consent: Opt out of marketing communications at any time.

To exercise your rights, contact us at contact@starbusinessenergy.co.uk.

12. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. You can manage your cookie preferences via your browser settings.

13. Complaints

If you have concerns about how we handle your data, you can contact us at contact@starbusinessenergy.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

14. Updates to This Privacy Statement

We may update this Privacy Statement periodically. Any changes will be posted on our website with the effective date.

Last updated: 1 Mar 2025